Quick troubleshooting for Bitbuy login problems
Being locked out of your exchange account is stressful. The fastest path back in usually starts with the basic checks: correct password, verified email, and synchronized 2FA. Walk through the checks below before starting a recovery request to support.
Basic checks first
- Confirm you're using the correct email (sometimes alternate emails get used).
- Try "Forgot password" and follow the emailed link (check spam folders).
- Clear browser cache or try a private/incognito window.
- Confirm device time is accurate if using an authenticator app.
Advanced checks
If codes from your authenticator are rejected, ensure the phone clock is set to automatic network time. If you rely on SMS, confirm mobile service and consider contacting your carrier if SIM swap is suspected. For persistent issues, gather ID and recent transaction details before contacting support.
Preparing a recovery request
When contacting Bitbuy support, include your account email, approximate date of account creation, and recent transaction references. Having these details allows support to validate and speed up recovery.
Security checklist after access
- Rotate your password and enable an authenticator app for 2FA.
- Review and revoke old or unused API keys and connected apps.
- Enable withdrawal restrictions or whitelists if available.
Always follow official channels—phishing sites and support impersonation are common. If in doubt, contact Bitbuy directly via the support pages linked from the official domain.